This page describes exactly how CX Voice, an AI-powered phone ordering system for restaurants, obtains consent before sending any SMS text message to a customer. Consent is always explicit and verifiable. No SMS is ever sent before the customer takes an active confirming action.
Short version: CX Voice never sends an SMS without asking first. Every customer must reply YES before receiving a payment link or any other message. This is a confirmed double opt-in on every single transaction.
CX Voice uses a confirmed inbound SMS opt-in (double opt-in) process. Below is the complete flow from start to finish.
A customer dials the restaurant's existing phone number. CX Voice answers instantly. There is no hold music, no voicemail, no human required.
CX Voice greets the caller by the restaurant's name, takes their order, handles modifications, and answers menu questions, just like a staff member would.
Before sending any text message, CX Voice verbally tells the customer: “I’ll send a secure payment link to your phone. You’ll receive a confirmation text first. Simply reply YES to receive the link. Message and data rates may apply. Reply STOP at any time to opt out.”
CX Voice sends the customer an initial text message asking them to confirm. No payment link or any other content is included in this first message. The customer has not yet opted in.
Only after the customer actively replies YES is consent considered given. This reply constitutes explicit written consent for this specific transaction.
Upon receipt of YES, the system sends the secure payment link. The customer pays on their phone. The order is simultaneously pushed to the restaurant’s point-of-sale system.
Below are examples of the exact messages a customer will see. These represent the complete message set for a standard CX Voice transaction.
Transactional only. Order confirmations and secure payment links. No marketing or promotional messages are sent through this opt-in path.
1 message per transaction (opt-in confirmation request), plus 1 message upon customer confirmation (payment link). Maximum 2 messages per order.
Standard message and data rates may apply depending on your mobile carrier and plan. Naura Agency does not charge for these messages.
Reply STOP to any message at any time. You will receive one final confirmation and no further messages will be sent. Reply START to resubscribe.
Reply HELP for assistance. You can also contact Naura Agency at hello@nauraagency.com or (407) 588-6887.
Mobile opt-in data and consent will not be shared with any third party or affiliate for marketing or any non-transactional purpose.
Our full SMS consent terms and data handling practices are governed by the following documents:
Our Privacy Policy explicitly states that mobile opt-in data and consent will not be shared with any third party. It includes message frequency disclosures, message and data rates disclosures, and instructions for opting out.
Naura Agency LLC
Orlando, FL, United States
Email: hello@nauraagency.com
Phone: (407) 588-6887
Website: nauraagency.com