Privacy Policy

Naura Agency LLC ("Naura Agency," "we," "us," or "our") operates the website nauraagency.com and the CX Voice AI phone answering platform. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, submit a contact form, or interact with CX Voice as a caller to one of our client businesses.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

Information You Provide Directly

When you submit a form on our website (such as the "Book a Demo" form), we collect:

• Full name
• Business name or restaurant name
• Email address
• Phone number (if provided)
• Trade or industry type (for service contractor inquiries)

Information Collected During AI-Handled Phone Calls

CX Voice is an AI phone answering system deployed by our client businesses (restaurants, service contractors, and similar businesses). When you call one of these businesses and interact with CX Voice, we may collect:

• Your phone number (from the inbound call)
• Your name, as provided verbally during the call
• Reservation, appointment, or order details you share during the call
• A recording or transcript of the call, subject to applicable state disclosure laws

Call recordings and transcripts are used solely to operate and improve the CX Voice service and to fulfill the purpose of your call (e.g., confirming a reservation or sending an order confirmation).

Automatically Collected Information

When you visit nauraagency.com, we automatically collect standard web analytics data including IP address, browser type, pages visited, and referring URL. This data is used in aggregate to improve our website.

2. SMS Messaging — Consent, Frequency, and Opt-Out

How We Obtain Consent

CX Voice sends SMS messages only to individuals who have provided explicit, verifiable consent through one of the following methods:

• Confirmed SMS opt-in (double opt-in): When you call a CX Voice-powered business and place an order, the system sends you an initial SMS stating: "Reply YES to confirm your order and receive your payment link from [Business Name]." No payment link, order confirmation, or any further SMS is sent until you reply YES. Your reply constitutes explicit written consent for that specific transaction.
• Web form submission: If you provide your phone number on a Naura Agency landing page or client business website form that displays the notice: "By providing your phone number, you consent to receive order confirmations and payment links via SMS through CX Voice. Msg & data rates may apply. Reply STOP to opt out."

We do not send SMS messages to numbers obtained from purchased lists, third-party data providers, or any source other than direct consent as described above.

Types of SMS Messages We Send

• Order confirmations and Square payment links for orders placed via phone
• Reservation or service appointment confirmations
• Callback notifications when your service request has been received

Message Frequency

Message frequency varies based on your interaction. In most cases, you will receive one (1) SMS per inbound call or transaction. You will not receive recurring marketing messages unless you separately opt in to a client business's marketing program.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier plan. Naura Agency does not charge for SMS messages.

How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any message you receive. After opting out, you will receive one final confirmation text and no further messages will be sent. To re-subscribe, reply START.

Help

For assistance, reply HELP to any message or contact us at hello@nauraagency.com or (407) 588-6887.

3. How We Use Your Information

We use the information we collect to:

• Operate and deliver the CX Voice AI phone answering service
• Send transactional SMS messages you have consented to receive
• Respond to demo requests and business inquiries submitted via our website
• Process and fulfill orders or appointments made through CX Voice
• Improve the accuracy and quality of our AI models and voice agents
• Comply with legal obligations and enforce our terms

We do not sell your personal information to third parties. Mobile opt-in data and consent will not be shared with any third party or affiliate for marketing or any non-transactional purpose. We do not use your information for unsolicited marketing unless you have separately opted in.

4. Third-Party Service Providers

We share information with the following third-party services only to the extent necessary to deliver our services:

• Twilio Inc. — telecommunications infrastructure for SMS delivery and phone number management. Twilio's privacy policy is available at twilio.com/legal/privacy.
• Retell AI — AI voice agent platform that powers CX Voice call handling. Retell processes call audio and transcripts to operate the voice agent.
• Square Inc. — payment processing platform. When CX Voice sends a payment link, Square processes the resulting transaction. Square's privacy policy is available at squareup.com/legal/privacy.
• VoiceFlow — conversational AI design platform used to build and manage CX Voice agent flows.
• Web3Forms — form submission processing for contact forms on this website.

All third-party providers are contractually required to protect your data and use it only for the purpose of providing services to us.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Call recordings and transcripts are retained for up to 90 days unless a client business requests extended retention for operational purposes. Form submission data is retained for up to 24 months.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@nauraagency.com.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time (reply STOP)
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at hello@nauraagency.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us