Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website nauraagency.com, the CX Voice AI phone answering platform, and any related services offered by Naura Agency LLC ("Naura Agency," "we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Description of Services

Naura Agency provides AI-powered business solutions, including CX Voice — an AI phone answering platform that handles inbound calls for restaurants, service contractors, and other businesses. CX Voice capabilities include:

• Answering inbound calls and conducting natural language conversations with callers
• Taking restaurant orders and booking reservations or service appointments
• Answering frequently asked questions on behalf of client businesses
• Sending transactional SMS messages including order confirmations and Square payment links
• Routing calls to the appropriate staff when human assistance is needed

2. Website Use

You may use nauraagency.com for lawful purposes only. You agree not to:

• Use the site in any way that violates applicable local, state, national, or international laws
• Attempt to gain unauthorized access to any part of the site or its infrastructure
• Transmit any unsolicited commercial communications
• Reproduce, duplicate, or copy material from the site for commercial purposes without written permission

3. SMS Messaging Terms

Opt-In

CX Voice uses a confirmed opt-in (double opt-in) process. When a customer places a phone order through the CX Voice AI agent, the system sends an initial SMS to the customer's number stating: “Reply YES to confirm your order and receive your payment link from [Business Name].” No payment link, order confirmation, or any other SMS is delivered until the customer replies YES. This reply constitutes explicit written consent to receive that specific transactional message.

Customers may also opt in by submitting their phone number through a web form on nauraagency.com or a client business website that displays SMS consent language at the point of submission.

Message Types and Frequency

You will receive transactional messages only — specifically those triggered by your inbound call or form submission. These include:

• Order confirmations and payment links via Square
• Reservation or appointment confirmation details
• Callback or service request acknowledgments

Message frequency is typically one to two (1–2) messages per transaction: an initial opt-in confirmation request and, upon customer confirmation, the transactional message (payment link or order confirmation). Recurring promotional SMS messages are not sent without separate explicit opt-in.

Opt-Out

Reply STOP to any SMS message to opt out. You will receive one confirmation message and no further texts will be sent. Reply START to re-subscribe. Reply HELP for assistance.

Rates

Message and data rates may apply based on your carrier plan. Naura Agency does not charge fees for SMS messages.

Carriers

Supported carriers include all major US carriers. Carrier support for short code messaging may vary.

4. Demo Request and Contact Forms

By submitting a demo request or contact form on our website, you consent to Naura Agency contacting you via email or phone to discuss your inquiry. Submission of a form does not constitute a binding service agreement. Services are governed by a separate client agreement executed at time of engagement.

5. Payments

Payment links sent via CX Voice are processed by Square Inc. By clicking a payment link and completing a transaction, you agree to Square's Terms of Service available at squareup.com/legal/ua. Naura Agency is not a party to payment transactions between callers and client businesses and assumes no liability for transaction disputes.

6. Intellectual Property

All content on nauraagency.com — including text, graphics, logos, and software — is the property of Naura Agency LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent from Naura Agency.

7. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components.

CX Voice is an AI-powered system. While we strive for accuracy, AI-generated responses may occasionally be incomplete or incorrect. Naura Agency is not liable for errors in AI-generated content, including reservation details, order information, or service estimates communicated during calls.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Naura Agency LLC, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to lost revenue, lost profits, or data loss — arising from your use of our website or services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claims arising under these Terms shall not exceed the total amount paid by you to Naura Agency in the twelve (12) months preceding the claim, or $100 USD, whichever is greater.

9. Indemnification

You agree to indemnify and hold harmless Naura Agency LLC and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.

10. Third-Party Links and Services

Our website and communications may contain links to third-party websites or services including Square, Twilio, and others. These links are provided for your convenience only. Naura Agency has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Orange County, Florida, and you consent to personal jurisdiction in such courts.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted to this page with a revised "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

14. Contact Us